RPL Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Skill Set Units of competency MSMSUP382 Provide

Units of competency MSMSUP382 Provide coaching/mentoring in the workplace TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEASS502 Design and develop assessment tools TAEDEL301 Provide work skill instruction TAEASS403 Participate in assessment validation If you require RPL Kits with comprehensive benchmarking

Core units AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices Elective units AHCBAC313 Establish pastures and crops for livestock production AHCBIO301 Identify and report signs of unusual disease or pest AHCBIO303 Apply biosecurity measures AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Each LLND Kit includes a qualification-specific assessment designed to evaluate the four foundational skill domains - Language

Core units CHCDIV001 Work with diverse people CHCPRP003 Reflect on and improve own professional practice HLTAAP001 Recognise healthy body systems HLTPHA005 Conduct small scale compounding and labelling of pharmaceutical products HLTPHA006 Provide assistance in dispensary administration HLTPHA007 Conduct small scale compounding and labelling of aseptic pharmaceutical products HLTPHA008 Support pharmacist communication with clients and other health professionals HLTPHA009 Support pharmacists in the collection and presentation of workplace data and information HLTWHS003 Maintain work health and safety TAEDEL402A Plan

tools and equipment to preserve biosecurity AHCPMG202 Treat plant pests

RPL Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Skill Set Units of competency MSMSUP382 ProvideOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information